Overdraft Facility

We were approached by a lovely Standard Bank Consultant to move over from Nedbank to Standard Bank. We have had some problems with our online EFT system at Nedbank and decided to move over to Standard Bank. We were immediately impressed with the service, a person was assigned to us and the online facility worked without any problems. We were informed of all the support we can get from Standard Bank. Three months later we asked for an overdraft facility, contacted our accountant and paid dearly for a years' financials, only to be told it cannot be done as our account is too young. This is after we waited a week for feedback, I had to phone in to get an answer. Still waiting on Ashleigh to phone back or confirm. If we stayed with Nedbank we would have been able to get the overdraft without any problems as our financials will allow this easily. Now we are stuck due to Standard Bank's empty service and promises. Shameela gave me the sad news and informed me that a bank manager was going to phone me, also at no avail. We deeply regret moving over to Standard Bank and can just hope that Nedbank will assist us considering the three months no-banking. Very disappointed.