RB
Renae B
1 reviews | Active since Apr 2018
27 Oct 2020, 10:51
Overdraft communication after 10 months
Today after 10 months!!, I received an email stating that I have a overdraft on my Cheque account and that legal action will be taken - poor communication!. By the slip of the mind I forgot that I have an active cheque account with Standard bank, and did not know that the balance is accumulating. Not once in this 10 moths I received a statement. According to my knowledge after 3 months a consumer must be informed of an overdraft. This is poor communication and lack of service!!!!!.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 Oct 2020, 17:05Dear Renae Bergstedt,
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 Oct 2020, 17:05
Official
Dear Renae Bergstedt,
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
05 Nov 2020, 14:04Dear Renae Bergstedt
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply05 Nov 2020, 14:04
Official
Dear Renae Bergstedt
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***