Overdraft cancelled and handed to Attorneys without my knowledge and for no reason

Item: Standard Bank
Rating: 1
Author: Lionel P

<p>I have conducted a Prestige Plan account with Standard Bank for several years which I have conducted well. 3 years ago I moved to the UK to work where I am at present. My account was left running with occasional transfers from the UK to meet the running debit orders on the account. Now my account (within overdraft arrangements) has, without justification, had the overdraft cancelled and handed over to attorneys for collection. This with no notification to me whatsoever. My UK number +44 ********** </p>

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Replies (2)

Standard Bank's replyOfficial

28 Jun 2016, 13:24

Good day Lionel Pead

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank's reply28 Jun 2016, 13:24

Official

Good day Lionel Pead

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank's replyOfficial

30 Jun 2016, 09:34

Dear Mr Pead

I refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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Standard Bank's reply30 Jun 2016, 09:34

Official

Dear Mr Pead

I refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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