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Sipho X

1 reviews | Active since Mar 2011

04 Jul 2017, 10:29

Overdraft approved but not reflecting in my account

<p>I open a standard account on the 8th June 2017 after a bad service from FNB. When my account was opened with Welile Dhlomo she told me my account will come with an overdraft of R*****.** I agree that I will take the overdraft that came with my account. I sent her my latest payslips and she accepted them and did the qoute for she told me my overdraft was approve, She called and I accepted all the terms.</p> <p> </p> <p>When I colleted y card, no overdraft was loaded. I spoke to her and she said my account my be active. I need to make a deposit and it will reflect. I did that nothing still. Went to the branch @ lombton and they told me I need to make anothe deposit and my over draft will reflect. E-mailed her and she told me salary needs to be pay first. Salary was paid still nothing. I spoke to her again she said her manager is busy with the issue. later during the day she reply saying it's sorted. Nothing still. E-mail her and I was ignored the whole time</p> <p> </p> <p>She fanilly came back to me and said the overdraft reflects on her side. I must finish the money in my account. I asked her why is that, still no reply as always.</p> <p> </p> <p>Only my first month and I'm getting lots of problems with this bank.</p> <p> </p> <p>Can this be sorted Please..........................</p>

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Replies (1)
Standard Bank
Standard Bank's reply05 Jul 2017, 14:16
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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