OVERCHARGING & FAILURE TO REFUND

I ordered a cheque book at Southdale branch & collected same at Cresta at which time I found my a/c had been debited with R250 (should be R52). I queried the charge only to be told I would have to go to Southdale to rectify it. I'm a pensioner but nevertheless travelled to Southdale where after queuing for 3/4 hr it was confirmed that the charge should have been R52. After being sent to another dept I was told my a/c would be corrected (this was on 19th June). Instead of passing a credit the Bank has merely put through a further debit of R52 so total charge R302 for a 40 page pensioners cheque book. Nice way to treat your customers Standard Bank