Overcharged for new card

I had to go to the bank on Saturday as my card could not swipe nor could I draw cash as I received an error all the time. I went in and the lady that assisted me in a rude manner said that my card is \Dirty"and I have to get a replacement and will be charged R140 for a new debit card. I think that this is ridiculous to charge such a big amount for a new card. Other banks do not even charge for a new card and telling me my card is dirty? It definitely did not look dirty to me. On Monday I sent them an email complaint with regards to this and to date no response received. \""Keep moving forward\"" - I don't think so"""