Overcharged due Consultant not advising correctely.

On the 4th of May 2018 I called Standard bank Johannesburg Branch. I was assisted by a Sales consultant named by MELUSI MBATHA. The reference number he gave me is: ********** 725.

The reason for this call was to make transaction from my access savings account to my current account. Melusi Helped me with the request and informed me that the funds will be available on the 11th of this month, today to be exact.

When i went to withdraw money on a ATM, there were no funds available. I called standard bank to query about this as i expected funds available on my current account as per discussed with Melusi. The lady who assisted me informed me the funds are available but they available on my access savings account still. My card do not link my access save and current account and thus led them to charge me R100.00 to make an immediate transaction to my current account. I am really unhappy that i had to be charged that amount of money to make transactions and i want a refund. Melusi didn't advise me that the funds will be available on my access save instead of my current account as i specifically told him i want them to be available on my current account.