Overcharged and money making call line

I opened my bank statement to see that a service fee has been increased by 500% - from R6/month to R30/month.<br> My wife is ex-staff and according to the first person I spoke to (on the general banking helpline) informed me that this increased rate is incorrect. She was not able to help me and advised me to contact ***(in case of losing the call - obviously happens all the time) and transferred me - duly transferred and cut off after 15 minutes. Another call, dropped after 8 minutes. A third call eventually answered to be told that I should be speaking to the department I was speaking to originally.<br> I attempted to send an e-mail but am immediately hijacked when I try to se the e-mail address on the website.<br> I am not able to go to a branch as I was in a serious MVA.<br> I am not happy with the effort I have to go to and the amount of money it s costing me to correct a bank error.<br> Furthermore, I was asked to enter my ATM card number and ATM pin whilst on the phone before had even spoken to anyone - if this info goes missing I hold Standard Bank responsible.