CM
Carole M

1 reviews | Active since May 2021

05 Aug 2024, 04:57

Overcharged

Good day

Standard bank just charged me extra on monthly charged

Kindly assist

0
Replies (4)
Standard Bank
Standard Bank's reply05 Aug 2024, 07:22
Official
Good day Carole.

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 
We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply05 Aug 2024, 11:37
Official
Good day Carole.

Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
***
CM
Carole M's update05 Aug 2024, 11:56
Reviewer Update
Thanks a million times Hello Peter Team
Thanks Mr Gordan Bila for Royal service
Standard Bank
Standard Bank's reply05 Aug 2024, 12:13
Official
Hi Carole

Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.  Kindest regards, Standard Bank Hello Peter Team***