Overcharge

It happens that Standard Bank Card Division overcharges its customers. <br> I paid in full and instructed SB to close my account. Once this has been done, send me a settlement letter. I was promised the letter within 5 working days. After 10 days, I had not recieved the letter as requested. I was told that the account could not be closed as the account has a credit balance. This was a surprise. I was told that they had made a mistake and that the money would be refunded in 5 working days. After 5 days, nothing happened. I called back. I was told that Shiraz had not captured the data correctly and that the process will have to begin again. Megan Parker was very apologetic and assured me that she would now be handling the matter personally and would not quit till the refund was complete. This was not the case and it never happened. 12 weeks later - no refund. Nobody knows why. Nobody knows what they are doing and are quick to make promises that never materialise. They say ignorance is bliss, but Standard Bank takes it to another level, ***********, unskilled, bungling fools. Simpler, Better, Faster. Thank you Megan, Shiraz, Sekiwe, Brenda, Pidisano, Robyn, Petronella - SB Card Div.