Overall poor service delivery from Standard Bank

I have repeatedly asked (on 3 separate occasions) that the home loans department at Standard Bank send me applications for a re-advance on my home loan. Each time I was told that they would send the required forms but no luck to thus far. Then, I have also repeatedly asked that my vehicle asset finance account is added to my internet banking profile without any luck. Standard Bank's service is overall poor and I would like to get some response from them around these issues.