<p>I contacted Standard Bank via email, asking for someone to phone me so that I can close my Over Draft.</p> <p>Mr Motsatsi Mohapi rep**** to my email saying "Good day, It is my pleasure to assist you regarding cancelling your overdraft. Kindly be advised that you may apply to cancel your overdraft using any of the following channels: * At the branch , * Contacting our General Banking helpline on ***, * By sending a secure message to your branch if you are registered for Internet Banking</p> <p>You are welcome to contact us should you require further assistance."</p> <p>This reply is unacceptable because I ASKED STANDARD BANK TO PHONE ME. I do not see how this email fits my question?</p> <p>Can someone PLEASE contact me from standard bank who can assist me in closing my over draft.</p> <p> </p>
Good day Bonita-Marie Du Preez
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Good day Bonita-Marie Du Preez
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
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Thank you for bringing your concerns to our attention.
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Best regards,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Best regards,
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