Over debited Credit card! Poor customer service!

I'm highly upset and disturbed by standard bank for someone who has been a client of Standard Banks for the last 10 years i have been abused! Standard bank out of their own put me on a payment holiday without me applying for it! Since December 2020 from the end of February/beginning March I have been calling them as they have all of the sudden handed me over to their attorneys prior to this I was sending mails and calling standard bank not one of my mails was responded to and upon calling I was just transferred from one consultant to the next not knowing what they are doing I requested to speak to management I was told a team leader would call me to date a call has not been received. Going forward I was in communication with their lawyers which also advised me standard bank was at fault but to get upto date with my Credit card payments we made arrangements for R2000 to be debit monthly which was debited on the 31st of March 2021 on the 1st Standard bank then goes and takes another R6400 which firstly is more than the amount owing secondly in total you guys have taken a total of R8400 from my account leaving me unable to pay my rent!! When calling today 2nd April to reverse this amount upon realizing the lumpsum of money taken when trying to transfer my rent money I was redirected to a consult who told me she can not reverse standard bank debits and that I have to wait for collections and to call in tomorrow as they are all off today ok so I asked for a manager or team leaders assistance she then responds that she does not know who is the team leader or manager on duty as she is working from home how the hell is this not communicated to team members and how the hell can standard bank be so incompitant! You guys will be losing a customer and I will be taking thus case to the banking ombudsman TERRIBLE I will be sharing my experiences with all friends and family that have been banking with standard bank advising them to change banks as Standard bank do not look after their clients!!!!!!