PD
Pemla D

1 reviews | Active since May 2021

20 Oct 2021, 07:22

Over charging payment on Credit card.

My name is Pemla Dimana,

I have app**** for credit in 2010, I have not used the card since 2012 and did not re-apply for, a new card. I would like to understand why I have been paying the credit card for more than 8 yrs, was advised that I only paid R2300.00 only for credit card owing R9000. 00, According to my calculations I have alread paid over R22 000. 00 for this credit card. That is double the amount I am owing, this does not make sense.

Can someone make me understand what is happening. The amount I have been paying is what was stipulates by the bank. When I enquired why this card is still deducting, I was advised that I am only paying the minimum amount, Which I do understand even though I am paying the minimum amount this card should be fully paid by now.

Cannot keep paying for this credit for 20 yrs as though I am paying a bond. I have used credit cards and fully paid them with other banking institutions and have never experienced such even though I was paying a minimum amount which was stipulated by the institution.

Your response will be highly appreciated

Kind Regards

0
Replies (1)
Standard Bank
Standard Bank's reply21 Oct 2021, 04:32
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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