1 reviews | Active since Jun 2010
Over charges / Charges for services not required or asked for
June Statement over charges and non-requested charges
Dear Standard Bank, My Access account is once again being charged a monthly fee of R13.90; double what it should be My access account also has again been charged a monthly fee of R15:00 for emailed information; something I do not need or want to pay for, when I can login onlne
I have in June 2024 patiently waited in Standard Bank to have the monthly fee corrected and "Assusred" the issue was "Fixed"
I have in June 2024 reached out to Stand Bank on Hello Peter to remove the monthly email fee but recieved no assusrances that it was "Fixed" and would not happen again
I do not wish to have to request everymonth to have these "Cost" reversed
Been with Standard Bank for over 3 decades; I would really appreciate these points made to be finally corrected in your automated systems
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
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Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
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I would greatly appreciate the monthly "Fee: emailed information" to be ceased
If I am to multiply these error costs by 12, each month of the year Standard Bank becomes expensive
I would greatly appreciate the monthly "Fee: emailed information" to be ceased
If I am to multiply these error costs by 12, each month of the year Standard Bank becomes expensive
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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