HS
Humza S

1 reviews | Active since May 2015

20 Sept 2023, 11:47

Over charged fees honoring fees and overdraft

I have been banking with standard bank for over a year. This was through recommendations from family and friends. However, ever since I have this account it's been a nightmare. I'm not sure. If my math was incorrect but often being charged twice on a single transaction which often places the account in to overdraft. Example. I paid using my card to store for R80 the funds left my account and I can not use again then a day later my account reflects overdrawn of R80 plus honoring fees of R80. This is the confusing part if I had R80 in my account and paid R80 using my card how can be overdrawn by R80 and still be charged honoring fees which the exact same amount you paid using my card. Over the past few months This has been consistent and even in July I was charged. And overdraft fee when I do not have an overdrawn facility. I need these charges reversed and credit back because consistently over the past few months I have been over charged on bank fees and honoring fees which is double charging me for things I have paid for already.

If this is not resolved by tomorrow I will be taking further action because this is theft on the consumer as CPA.

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Replies (3)
Standard Bank
Standard Bank's reply20 Sept 2023, 11:49
Official
Dear Humza

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you. 

Kindest regards, Standard Bank Hello Peter Team *** 
HS
Humza S's update20 Sept 2023, 12:06
Reviewer Update
Please note that I am not available after 1:30 pm
Standard Bank
Standard Bank's reply20 Sept 2023, 12:22
Official
Hello Humza

Thank you for advising, we have added your request. 

Our team will action accordingly
 Kindest regards, Standard Bank Hello Peter Team ***