Over Charged!

On 29 September I was charged R480.00 as an overdraft review fee. As I don't have an overdraft facility on the account I queried this. On 2 October this was confirmed by Kelvin on the customer service line and that the fee would be reversed.<br> I phone on 13 October and was told that I do infact have a facility. I whole R200.00! yes two hundred rand!<br> They said I must contact my business banker but as you cannot phone a branch this is a joke! I eventually managed to speak to the business banker who clearly has no authority to make any decisions and referred my request further into the big blue hole of Standard Bank.<br> To date no further correspondence other than an \out of office"response and of course no refund!<br> Once again pathetic service from people who claim to be the leading bank!"""