oZ
odwa Z

1 reviews | Active since Aug 2013

29 Jun 2016, 12:49

Over 20 of waisted loyalty

<p>I have been banking with standard bank all my life and have just been played by them. They approved me for a house bond and approved 4 times whilst I told them to wait for signed offer to purchase agreement. The 4th consultant tells me I have been all of a sudden turned down because I have run short of credit point which all of them had confirmed were enough, but the fifth one also confirmed each time they did itc check on my name, deduction was made on my points and I don't understand why that would be done 4 times for the same application and their carelessness is costing me the one property I want to purchase for myself and I have waisted years of service with this bank and will move my accounts from them. Refence number is: ********** </p> <p> </p> <p>Thank you,<br />Olga Zepe<br /> ********** 657</p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Jun 2016, 13:53
Official

Good day Odwa

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

**********

oZ
odwa Z's update29 Jun 2016, 14:13
Reviewer Update

As per email sent to me asking for my id number and account number, I have responded with that information

Standard Bank
Standard Bank's reply30 Jun 2016, 06:31
Official

Good day Odwa

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********