oZ
odwa Z

1 reviews | Active since Aug 2013

19 Jul 2016, 13:18

Over 20 of waisted loyalty

<p>I complained about standard bank here and ******* me into thinking their complaints line would therefore assist me when their intention was just too smooth things with me and to delay me till I came down. They asked me for documentation I provided only to be told they can't expose me to debt I have proven to have been managing for years now. I have been renting for years and asked them for a bond to buy and open my house which according to them would be less than what I have been renting, have been banking with them for over 20 years and they tell me the very team which was dealing with my complaint has declined my application and I have been played. I am still left in the cold and shopping for a bank I can move my banking to even after this long because it is not working for me with my first request ever, to own a house.</p>

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Replies (3)
Standard Bank
Standard Bank's reply19 Jul 2016, 14:08
Official

Good day Odwa

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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oZ
odwa Z's update21 Jul 2016, 16:05
Reviewer Update

Standard bank representatives seem to show no care for loyal clients like myself and the aim is certainly not intending on helping those in need like myself but they help themselves on the money we keep at the bank with the endless charges they always impose. Standard bank has once-more given an empty promise of coming back with responses, till now no one has contacted me with any form of way forward, so again I am reduced to nothing as I'm left feeling like a worthless Berger.

Standard Bank
Standard Bank's reply22 Jul 2016, 08:12
Official

Good day Odwa.

Please note that several calls and emails have been made to you regarding the matter brought to our attention.

As per our discussions, the outcome stands.

Kind regards

Complaint Resolution Centre

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********** (fax)

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