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Henry G

1 reviews | Active since Mar 2018

30 Aug 2021, 13:07

OUTSTANDING SERVICE

Once again did Standard bank proof to be bank putting their individual clients first. Saturday passed, I had to reset my internet banking profile, after it was blocked. The consultant took his time to explain me and setting it up. The system was slow and he gave me that personal attention on all the questions I had. He gave me such valuable advice that I will make the trip anytime, when needed. It appears not to be an isolated occurrence, but my daughter also received outstanding service from his colleague. Many thanks to the staff and management of Standard bank Cape Gate branch in Cape Town. Keep up this level of service, its outstanding. My daughter, who worked years ago, at another bank, can't stop her praises of the level of personal attention one receives from these staff members.

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Replies (2)
Standard Bank
Standard Bank's reply31 Aug 2021, 02:18
Official
Hello Henry Gouws
 
Thank you for your posting. 
 
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated. 
 
We are delighted to hear of your wonderful experience. 
 
Kind regards 
 
Complaint Resolution Centre
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HG
Henry G's update02 Sept 2021, 11:40
Reviewer Update
I would like to give my gratitude to the following staff members of Standard bank Cape Gate branch. They are Mr. Cuan Fleming and Ms. Zezethu Ndaku. I was in a spot of bother, on how things needs to be done the correct way. Cuan went against the normal call of duty in insuring that Im doing it correctly and that I do not loose any money. He took me from step a to z, not missing any steps. What a great relief to know you have a bank, whom you can trust with consultants, who treats their clients as special. My daughter, who was being served with advice from Me Ndaku, is still so impressed that she are planning to become a client of Standard bank. Just the way this consultant treated her, made her change her mind in moving her business to Standard bank. This, coming from someone who was a bank employee herself.