Outstanding service agent Virginia Khoza Mokoena

To whom it may concern / complaints or , compliments department .

I would like to take this opportunity bring Standardbank attention of . Of highly positive encounter with outstanding .service As well highly positive & experience , knowledgeable agent calls Virginia Khoza private banking Located at Gauteng {Simmonds Street} To praise Virginia for her professional service on Wednesday the 3 June late evening which took place after 11 pm .

My call was answer by. Young lady called Virgina ( agent ) As it was too grateful just to be able to actually speak to someone . At that hour of the night .

It turned out to be digital banking Department . I intruded myself right away . Being slightly annoyed due to the fact that. I needed to pay a website urgently.a purchase which had to finalised with 1 hour of checking my basket At that moment on trying pay I encounter a decline statues . Therefor I didn’t know who contact seeing that it was past 11 pm already . I used a number from my std app listed . To surprise my call was answered .

Virginia listen with any interruption. And from first moment understood clear why I call in .

Virgina requested if I couldn’t please allow her to quickly do all the verification that is standard procedure.

To ensure that she is speaking to holder of the account which Ofcourseto benefits for Standardbank as well to a account holder .to protect a client account information . Seeing that there are such random ***** syndicates . At time trying in all port of scheme , with the extent to de***** any person who they maybe targeting .

Which I y no the nonobjective too .

Because started to explain right away as my call answered that its standard procedure . I had no and Virgina continued the verification that it need before any assistance can given.

After proceeding to complete my verification Virginia asked me for just a moment , so that she can access my details etc.

After that it took a few seconds for Virgina to access my account and she recognised what I was referring to right away.

Virgina was proactive and responded and try to address the matter.

A quick as possible . She asked me whether I’ve access to my STD app as you need to send me SMS as an additional security measurements in place I said yes and immediately I received the sms . Which I had action . just to verify myself through the Standard Bank Mobil app.

Virgina proceed to address my concern . Every step along the way she kept me informed what she was doing and asked me fora few second , just to allow her to continue identifying a possible explanation. And find a solution.

At the time that Virginia took my call , of course you could hear that I was anxious . But she put me at ease quickly . Because couldn’t hear a recognised that the agent was highly skilled and extremely knowledgeable . Therefore I was confident and assured that this Agent knew exactly what she was doing and I was very pressed .

How quickly Virgina was trying to find a solution to my urgent concern so late at night .

Virginia identified the possible reason and succeeded to resolve it and I was relieved. I thought I finally found capable agent who dealt and resolved my o problem. It’s was refreshing in the high stands in which Virgins conducted her self . Virgina were extremely friendly , knowledgeable and highly professional at all times . therefore I need a bit honest to myself and to the service that I received what I’m about to as a rating is most of the time unusual I’m going to be writing 10 out of 10 based in the manner how she conducted herself . throughout my query . And identified s well found a the solution .

As manager myself of a Call Center for many years . I do realise that 10 out of 10 is unusual high rating . aI mentioned about but I truly believe that one should be pronounced and be praised when it’s due . in this case of being a client of Standardbank . I honesty standby my rating of 10 out of 10 and I hope that Virginia will grow within the company and whether she become a team leader or floor manager or supervisor that’s not anything that’s impossible.

The rating is based purely on my personal experience at the time of placing the calls. My over lm impression and believe is that Virginia . of al give her clients the same highly stands service that she gave to me .

as a stranger on the other side of the phone Virginia . I’d like to salute you . Standard Bank can be proud of you in the way . In manner you represented their brand .

late at night and be recognised for your contribution to the company . And something that I would like to emphasise that how often we as a customer forget to say thank you . for the other person who is faceless and we might even never meet for assistance. Too the best of their ability , to ensure that we the client have a positive of all encounter . t Standardbank you can be proud of Virgina training and investment definitely paid off. It has left me with Highly impressive positive feelings due Virgina assistants I received on Wednesday night .

“ Would like to request that Virgin the direct line manager be informed “ of this compliment . Aswell as we Virgina herself .

I do believe that a person like Virgina has a future in a company like Standardbank to grow based on her professionalism and highly skilled & knowledge.

should you have any further questions or hesitation please do not hesitate to contact me at any time you do have my details and phone number on your system.

I saluter you Virgina . Mokoena Private banking For excellent service.

Thank you.

Kind regards Mr Kruger