OUTSTANDING SERVICE

<p>On 15 November 2016 we visited the Randfontein branch regarding monies that was paid into a wrong account.</p> <p>Yvonne Louise Alberts, Team Leader Customer Service, assisted us. She walked the extra mile and more to assist us. </p> <p>We are a service provider for several medical aid schemes. Momentum Health paid an invoice of ours into a Standard Bank account, which was not ours. Ms Alberts looked up the account from the information we received from Momentum Health. She called the account holder and explained what happened. The account holder gave permission for the monies to be transfered from the account into our existing account. She further more went so far as to issue us with a chip card as the card we had is an old card. Ms Alberts even wrote us a letter, which is not in existance in Standard Bank, to forward to Momentum to confirm that the account number they have is not in our name according to the records of Standard Bank.</p> <p>Ms Alberts is diabetic and has problems with her knees. She worked through her lunchtime to assist us. She walked up and down to the printer numerous times for all the documentation. After 2.5 hours all was solved.</p> <p> </p> <p>Thank you Ms Alberts. You made us believe that there is still something called customer sevice.</p> <p> </p> <p>Regards</p> <p>Ms Ronel Louise Bondesio</p>