Outstanding Information

As a long standing client of Standard Bank initially and about 20 years with Asset Finance I'm disgusted in the service I have received over the past week.

From requesting a settlement letter to getting my financing approved.

It is very clear to me that the staff in the call center do not give a damn about your clients. I've been subjected to arguments and being told I can't get the information I need to get my financing sorted out.

My settlement letter is also still pending, another run around I have been given ! The letter was promised to me on Wednesday. Reference ***.

All you get is please hold, please hold and when you get tired of holding and end the call after 20 minutes, the consultant that was assisting you doesn't even bother to call you back.

Very frustrated and unhappy client !