Outstanding Deposit Refunds – Standard bank

I am writing to express my concern regarding the unresolved refund of my deposits related to the following invoices from CPCAuthsCancellations department;

Invoice ***2 – R6,000

Invoice ***9– R14,000

It has been several months since the initial transaction, and I have yet to receive any of these refunds. I’ve been repeatedly referred to Standard Bank customer services, but despite multiple attempts, I have not received any assistance or confirmation from them regarding the release of these funds.

There was no clarity on:

How the first deposit (Invoice ***7) was released.

Whether the remaining two payments have been processed or are still pending.

What steps are being taken to resolve this matter.

This ongoing delay has caused significant frustration and financial inconvenience. Terrible service from Standard bank