TL
Ty L
1 reviews | Active since Apr 2021
26 May 2021, 08:08
Outstanding Card Authorisation
I'd like answers regarding outstanding card authorisations.
I successfully paid for an Uber which had immediately affected my account to show a deduction on my statement. Now, nearly 10 days later, Standard Bank has deducted a further R99.99 from me. Why ? My payment to Uber was successfull and had immediately reflected. This has happened a few times now and I feel frustrated. Standard Bank is now wrongfully taking money from my account and double debiting me.
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Standard Bank's replyOfficial
27 May 2021, 01:13Hello Ty
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 May 2021, 01:13
Official
Hello Ty
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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