aR
asogan R

1 reviews | Active since Aug 2013

27 Dec 2019, 19:52

Outstanding balance

On the 23rd 24th Dec 2019and so on I made purchases on my debit cards. Today is the 27th and whilst browsing through the std bank app at my cheque account as I wanted to check my balance. I discovered that there is "outstanding card authorisations" which I now believe that the outstanding balance is not reflecting as correct because money's spent is not taken out from the balance that is showing. You then have a false sense of how much u can spend. Is this deliberate or is this app a waste of downloading as it seems not to be updating on time. I also noted that the balance on the sms differs from the balance on the app.

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Replies (2)
Standard Bank
Standard Bank's reply30 Dec 2019, 08:50
Official
Dear asogan

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply09 Jan 2020, 09:17
Official
Dear asogan

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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