ES
Emily S
1 reviews | Active since Mar 2026
06 Mar 2026, 10:16
Outstanding authorisation funds still on hold
Seriously standard bank this is frustrating its been a week with an outstanding hold on my funds from the uber trip that l cancelled. This is not acceptable.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
06 Mar 2026, 10:17Dear Emily,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Mar 2026, 10:17
Official
Dear Emily,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
ES
Emily S's updateReviewer Update
13 Mar 2026, 12:14On the 10th I sent the documents that one of the agents asked for but since today there is no reply. I cant access my money since the 27th of February this is frustating because uber did not charge me but there is 4 transactions that are outstanding card authorisation.
ES
Emily S's update13 Mar 2026, 12:14
Reviewer Update
On the 10th I sent the documents that one of the agents asked for but since today there is no reply. I cant access my money since the 27th of February this is frustating because uber did not charge me but there is 4 transactions that are outstanding card authorisation.
Standard Bank's replyOfficial
18 Mar 2026, 09:34Dear Emily,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2026, 09:34
Official
Dear Emily,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
ES
Emily S's updateReviewer Update
18 Mar 2026, 17:51Thank you so much my issue was resolved.
ES
Emily S's update18 Mar 2026, 17:51
Reviewer Update
Thank you so much my issue was resolved.