OUTSTANDING AUTHORISATION COMPLAINT

Payment has been made for a visa. The amount has been paid to the relevant parties and it has been deducted from my account. However, it states that there an "OUTSTANDING CARD AUTHORISATION" which resulted in the relevant parties not receiving the money. As such, no appointment can be made. It takes up to 15 days (maybe even longer) to get a response about your visa application (not to say that they will say yes). If this problem persists (though it has been too long already), it will result in forcing me to change the flight dates (and if you don't know, it costs a lot of money). I will not be able to afford such an event due to your issues. Please rectify this and ensure that it does NOT happen to any of your customers again. This is one of the main reasons why people are switching to other banks.