JS
James S

1 reviews | Active since Feb 2015

28 Feb 2015, 07:32

OUTSTANDING AUTHORISATION COMPLAINT

for 3 months i had been having a problem with cheque card, everytime i shop anywhere using my cheque card for payment, the transaction goes through on my updates as paid through but in reality the transaction is outstanding, i swipe i goes through but the balance reflected is not the true reflection of my account balance each transaction is paid 3-4 days later then that causes that when payments are made the funds in the actual funds in the account cant pay all outstanding payments, in December i had to pay R3000 on bank charges, Jan 2014 R5000 plus and February 2015 i had to pay R2525 due to transactions not paid on time by the bank. how should i survive when i had to pay the bank so much every month like i am an irresponsible spender. now my budget spending is skew balances are no actual balances, i am dissappointed devastated and STANDARD BANK IS A NO MORE BANK FOR ME.I AM WITHDRAWING AS A CLIENT AFTER BEING WITH THE BANK FOR OVER 15 YEARS, THEY SAY THE STRIVE FOR 10/10 SERVICE BUT THAT IS NOT TRUE AT ALL THEY LIE TO US.I REGRET STANDARD BANK

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Replies (1)
Standard Bank
Standard Bank's reply02 Mar 2015, 08:58
Official
Hello jamessekgobela ,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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