1 reviews | Active since Feb 2015
OUTSTANDING AUTHORISATION COMPLAINT
for 3 months i had been having a problem with cheque card, everytime i shop anywhere using my cheque card for payment, the transaction goes through on my updates as paid through but in reality the transaction is outstanding, i swipe i goes through but the balance reflected is not the true reflection of my account balance each transaction is paid 3-4 days later then that causes that when payments are made the funds in the actual funds in the account cant pay all outstanding payments, in December i had to pay R3000 on bank charges, Jan 2014 R5000 plus and February 2015 i had to pay R2525 due to transactions not paid on time by the bank. how should i survive when i had to pay the bank so much every month like i am an irresponsible spender. now my budget spending is skew balances are no actual balances, i am dissappointed devastated and STANDARD BANK IS A NO MORE BANK FOR ME.I AM WITHDRAWING AS A CLIENT AFTER BEING WITH THE BANK FOR OVER 15 YEARS, THEY SAY THE STRIVE FOR 10/10 SERVICE BUT THAT IS NOT TRUE AT ALL THEY LIE TO US.I REGRET STANDARD BANK
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
