OUTRAGEOUS FEES

I have just spoken to Octavia at the Priority Banker line regarding a missing bank statement which Standard Bank did not send to me at the end of December 2015. I have no problem with Octavia as she does not make decisions regarding fees, but she did question my not receiving the statement in a disbelieving way asking why this statement had not gone through when all the others did. In other words that maybe I wasn't telling the truth. I was overseas over that period and then had a computer crash in January, but have no idea why the bank didn't email the statement. I am catching up on my admin today but evidently the statement is so old that they will charge me to email it. I have no problem in paying for a statement which is old and has to be retrieved from the archives, but she had it on her screen and just had to send it. Obviously a new revenue stream. It pains me that S Bank are doing this sort of thing as I am a retired staff member and still have some loyalty to the bank. I have already terminated my credit card with them due to huge problems and their staff honesty while I was overseas. I am sad about an obvious decline.