KM
Kholofelo M

1 reviews | Active since Mar 2024

24 Apr 2026, 08:53

OUTRAGEOUS Delay by Standard Bank – Paid Accounts Still Not Cleared on Credit Profile

This is completely unacceptable and highly unprofessional conduct from Standard Bank.

I have fully settled both my loan and credit card, yet to date, Standard Bank has failed to update my credit profile. There is absolutely no justification for this delay. I have honored all my financial obligations, but the bank continues to reflect inaccurate information that is damaging my credit record.

This is not a minor administrative issue, it is a serious failure on the part of Standard Bank to fulfill its legal and regulatory obligations. Their inaction is directly affecting my credit score.

It is unacceptable that a major financial institution can be so negligent when it comes to something as critical as a customer’s credit profile.

Standard Bank needs to take accountability and resolve this matter immediately

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Replies (1)
Standard Bank
Standard Bank's reply24 Apr 2026, 10:54
Official
Dear Kholofelo, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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