RD
Rennie D

1 reviews | Active since Jul 2015

19 Jul 2015, 19:32

Outrageous control over customer's finances

Once again I have fallen prey to Standard Bank telling me how to use my account. My internet banking limit has been unilaterally reduced to zero and I am told it is because I have not used the service in the past three month. The same thing happened to me when I requested to raise my internet banking limit because I was expecting funds to be transferred into my account - I was refused the limit increase because it is over my \usual monthly transaction size". This level of control is ridiculous. My bank should not be able to prescribe how I move my funds leaving me with no option but to physically go into the branch to get access to my own money!<br> <br> Standard is BY FAR THE WORST BANK IN SOUTH AFRICA. I look forward to closing my account ASAP and watching their market share drop steadily thanks to better service providers like Capitec and FNB."""

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Replies (1)
Standard Bank
Standard Bank's reply24 Jul 2015, 08:56
Official
Hello Concerned108,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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