Outraged

I made use of Standard banks services (Masterpass) to make a payment online, the amount was debited but the company never received the payment. I called Standard banks call centre and a service call was logged. I waited 21 days and nothing was done. I went to their Johannesburg branch and again I was made empty promises only to discover that again nothing was done. I then went to the Tygervalley branch and went through the whole process again and again I was assured it would be sorted out and that the matter would be taken up with the branch manager, I waited patiently only to discover last week yet again it was all lies and nothing was done. I have been waiting ova month now to have this debit reversed as I emailed the consultant and she has until now not yet responded to any of my emails or given me feedback. I am disgusted and furious at the kind of pathetic service I have received thus far and I have been a loyal Standard Bank customer for 6 years now, at this rate I am considering taking my services elsewhere to a bank that would be more helpful and efficient.