out dated Employment Verification methods

I was pre - approved for a loan by standard bank . I have signed the the pre-agreement document <br> <br> The consultant told me that all they need to do is verify employment . She told me head office uses the telephone directory . I told her immediately that the company I work for would not be listed in the telephone directory. <br> I asked is there anything I can do ? A letter from HR ? <br> <br> I heard today that the loan declined because the company is not listed in the telephone directory &amp