'Our systems are down'....indefinitely

On Saturday night I attempted to make a withdrawal from my std bank account, and the atm could not dispense the cash, but the amount was still taken off my account. I called the call centre on Sunday morning, on Sunday evening, and again today (Monday morning), during which their 'systems have been offline'. Due to this, they have not been able to log my request, nor have they been able to give me a reference number for any of the times I have called. So every time I call back I have to explain the same situation over and over again. This is absolutely ridiculous. I would like to get my money back. Get your act together Standard Bank!