OUR SIMPLETONS MOVING YOU BACKWARDS: NEW SLOGAN

INSURMOUNTABLE GRIEF & DESPAIR ARE THE CURRENT TRAITS I WOULD ASSOCIATE WITH STD BANK'S MOBILE BANKING CALL CENTRE. 1STLY YOU'RE TOLD TO PUT IN YOUR 16 DIGIT CARD NO. AND PIN NO. ( no explanation to press # after card THEN PIN? YOU DO THIS AND YOU'RE TOLD YOU DON'T QUALIFY TO USE THE SERVICE ANYMORE AND YOU MUST GO RESET YOUR PIN AT A BRANCH (for what?) YOU DON'T KNOW WHAT THE \SIMPLETONS"WANT FROM YOU! EVENTUALLY YOU GET THROUGH TO ROSINAH. PATIENTLY I EXPLLAIN THAT I BOUGHT R150 8TA VIA MOBILE BANKING & MY CHQ ACC WAS DEBITED BUT I NEVER GOT THE VOUCHER. SHE TELLS ME SHE WILL GIVE ME A REF NO. FOR THE QUERY & IT WILL TAKE 7 DAYS TO FIX. I ONLY BOUGHT FOR R150 NOT R150K! SURELY SUCH SMALL AMNT CAN'T TAKE SO LONG! we're in 2015 not 1985. I EXPLAIN I'VE HAD SIMILAR PROBLEM BEFORE & 7 DAYS ENDED UP BEING 3 WEEKS WITH ME FOLLOWING UP & REPORTING TO HELLO PETER. ASKED TO SPEAK TO HER MANAGER & SHE PUT ME ON HOLD TILL I RAN OUT OF AIRTIME! CALLED AGAIN & SPOKE TO CANDICE WHO ASSISTED ME PROPERLY NO 7 DAYS"