OUR FUNDS HAVE DISAPPEARED

Do not invest your money with Standard Bank YOUR FUNDS WILL GO MISSING, as my mother's savings did when we entrusted them to a Stanlib investment fund through the bank. Our financial advisor, Nokuphila, failed to disclose her 3% commission until after we transferred the funds. Upon discovering this, we opted to cancel the investment, but it's been a month and our money hasn't returned. Despite multiple visits, we can't reach Nokuphila or the branch manager, and Matthew Peters, who takes messages on behalf of the manager, refuses to provide contact details of anyone that can assist us and keeps saying they will contact us but they don’t so we have to keep running up and down to the bank. Stanlib confirmed they don't have the funds, and despite promises from Standard Bank, no one has reached out to us. My mother is deeply concerned, as her entire savings are missing, and we're left without assistance.