JP
Janice P

1 reviews | Active since Apr 2019

30 Apr 2019, 16:23

Our free banking taken away - Pensioner.

My husband and I are aged 77 and 74 respectively. We have had accounts with Standard Bank for over 50 years. When he turned 55, we were given free banking, i.e. no bank charges. Later, it changed, we had to invest a certain amount with Standard for free banking. We comp****. Later, with no notification, we started being charged the transaction charges. It turned out that Standard Bank Unit Trusts no longer qualified as being a bank investment, so we switched to what was considered a bank investment to obtain our free banking. Recently, also with absolutely no notification, we received a charge on our statement. After between 12 to 18 months of back and forth to our branch, when different people spent ages tapping at their computers to reverse the charges, only to have them come back again the next month, we have been advised that Standard Bank no longer offer free banking to their clients, be they of 50+ years standing, or over whatever age, or with whatever investment in their banking products. Nice one, Standard Bank. Now that we are in our seventies, having been on pension for 19 years, you take our benefit away and make us pay for it. Your disloyalty takes my breath away.

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Replies (2)
Standard Bank
Standard Bank's reply01 May 2019, 06:18
Official
 
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: 
 
-          Email: ***   
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Niyaaz Jardine 
 
Complaint Resolution Centre
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JP
Janice P's update07 May 2019, 15:44
Reviewer Update
We have not had any communication from Standard Bank, although we sent our details as requested. Mind you, seeing all the complaints posted here daily, I suppose attending to all is a monumental task. Yesterday we received a credit card statement with ADDITIONAL charges to what we complained about as above. Now it is WORSE. Went to the bank branch AGAIN, got the usual runaround. What more can we do? We won't give up.