Our appointed banker does not respond or deliver

We opened a Standard bank account on the recommendation of our accounting officers. We have send numerous times email to our appointed banker for assistance as several of our suppliers can not be setup on the Standard bank account. Now every time we must drive to them to pay and this really gets to us. We demanded another banker but the excuse was they can't.<br> If this is so we are simply going to close our account and also make sure that everybody knows that the service at Standard bank is very poor.