AF
Anthony F
1 reviews | Active since Mar 2009
25 Aug 2020, 08:47
OTP using email takes too long
Internet Banking I have been trying to use Intenet Bank however my OTP which is delivered by email takes exactly 16 minutes to be delivered, which makes it unusable. This problem started on 10 August, I have tried to call the call centre with nobody answering. I have used Facebook messenger where I have had a response but the problem is not fixed. I can't use my phone app to pay bill like SARS, so I am now incurring a VAT penalty, please I need help.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Aug 2020, 10:18Dear Anthony
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply25 Aug 2020, 10:18
Official
Dear Anthony
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
AF
Anthony F's updateReviewer Update
03 Sept 2020, 15:10This issue is still outstanding you are now forcing me to escalate through my personal connections which is very disappointing. Do you believe it is acceptable to just put one automated response and not another update for 10 days, Standard Bank's strategy is to get clients to use internet banking and make their lives easier, this team is not doing its job to support that strategy.
AF
Anthony F's update03 Sept 2020, 15:10
Reviewer Update
This issue is still outstanding you are now forcing me to escalate through my personal connections which is very disappointing. Do you believe it is acceptable to just put one automated response and not another update for 10 days, Standard Bank's strategy is to get clients to use internet banking and make their lives easier, this team is not doing its job to support that strategy.
Standard Bank's replyOfficial
15 Sept 2020, 08:40Dear Anthony
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Sept 2020, 08:40
Official
Dear Anthony
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***