OTP still outstanding

We SCAG have a business account and spend almost 5 ****ing hours changing the party members over Nov 2017 - through Wiseman Ntombela at the Elis Park branch.

Cut to yesterday when we need to access the account urgently and the ****ing OTP has still not been changed to the new number.

WE HAVE ZERO ACCESS TO OUR ACCOUNT, YET EVERY-TIME I PHONE IN IT REFLECTS THE NEW MEMBERS BUT THE OTP STILL GOES TO THE OLD MEMBERS.

I'm now asked to have 2 of my members - currently not in the country, to come in just to sign a slip to change our ****ing OTP to the number we had already changed it to in November.

BUT STILL HAVE ZERO ACCESS TO THE ACCOUNT! ABSOLUTELY PATHETIC! WHY DO I BANK WITH THESE *********** PEOPLE.

I probably need an OTP to change banks, which I cant get!