TM
Thavan M
1 reviews | Active since Oct 2011
07 Jun 2024, 15:56
OTP sent to email, not received but ussd selected
OTP still being sent to my mweb email although I changed it to ussd a while ago BUT no otp received (2 problems). Called helpline but call cut off my side. Called again and waited more than 10 mins for digital banking. How can the bank get this wrong in light of ****s and ***** ? Isn't this promoting ******* activity ? PLEASE ESCALTE AND FIX IMMEDIATELY
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
07 Jun 2024, 16:25Hi Thavan
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jun 2024, 16:25
Official
Hi Thavan
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
TM
Thavan M's updateReviewer Update
08 Jun 2024, 16:21Saturday passed and NO CUSTOMER SERVICE calls and otp issue unresoved
TM
Thavan M's update08 Jun 2024, 16:21
Reviewer Update
Saturday passed and NO CUSTOMER SERVICE calls and otp issue unresoved
Standard Bank's replyOfficial
08 Jun 2024, 16:24Good day Thavan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2024, 16:24
Official
Good day Thavan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
TM
Thavan M's updateReviewer Update
11 Jun 2024, 10:51Problem resolved but message still says OTP sent to email but it's received via sms.
A bug to to be exploited by the evil ?
A bug to to be exploited by the evil ?
TM
Thavan M's update11 Jun 2024, 10:51
Reviewer Update
Problem resolved but message still says OTP sent to email but it's received via sms.
A bug to to be exploited by the evil ?
A bug to to be exploited by the evil ?
Standard Bank's replyOfficial
11 Jun 2024, 12:34Dear Thavan
Thank you for flagging this with us.
We will share this with our team.
We will be in touch.
Kindest regards,
Thank you for flagging this with us.
We will share this with our team.
We will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Jun 2024, 12:34
Official
Dear Thavan
Thank you for flagging this with us.
We will share this with our team.
We will be in touch.
Kindest regards,
Thank you for flagging this with us.
We will share this with our team.
We will be in touch.
Kindest regards,
Standard Bank Hello Peter Team