1 reviews | Active since Jul 2017

08 Nov 2017, 20:29

OTP Number Change

Went in to the Branch to get OTP changed i get SMS that its been changed when i get home and try to use IB its still linked to my old numbers ......... now i have to wait a week until i get time again to stand in a Queue .

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Replies (3)
Standard Bank
Standard Bank's reply09 Nov 2017, 01:41
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply09 Nov 2017, 13:00
Official

Dear Mr Solomon

Thank you for taking the call and allowing us the opportunity to address the matter.

Regards,

Complaint Resolution Centre

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's update09 Nov 2017, 14:47
Reviewer Update
Thank you this has been resolved.