OTP not working to e-mail
<p>I am still unable to login to my internet banking. It is now a 2nd week that I cannot access my internet bank and I am really getting very frustrated. The two transactions within 2 minutes from the same speed point has still not been rep**** to and I cannot confirm further as you do not allow me access to my account by your silly system that does not work. Last week I was told there is nothing wrong with the OTP system to e-mail, someone confessed he is experiencing the same issue and now people acknowledge that you had issues last week. It is now one week later and I am still having the same issue that my one-time password does not get delivered to ********** <p> </p> <p>Speaking to: Trycort @ internet banking at 12:26 to 12:38 and holding from 12:38 to 12:41 and speaking to Christina (supervisor) from 12:41 to 13:04. Then I was told that you cannot do anything as I am unaware what my credit limit is on a card (ABSA) I do not have in my hand or had in my hand for years. You are so unreasonable, I have a positive banking balance in there and do not know the credit limit as the card is not used. You are UNREASONABLE to say the least…….. </p>
Dear Customer
Thank you for posting the message and allowing us the opportunity to look into the matter.
We will be in contact with you shortly.
Thanks,
Complaint Resolution Centre
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Dear Customer
Thank you for posting the message and allowing us the opportunity to look into the matter.
We will be in contact with you shortly.
Thanks,
Complaint Resolution Centre
***
Guys, we have spent hours on the phone. The issue has been resolved and thanks to the Rietfontein and Brooklyn branches.
Guys, we have spent hours on the phone. The issue has been resolved and thanks to the Rietfontein and Brooklyn branches.
Dear Customer
We appreciate you drawing this to our attention.
As discussed telephonically, this matter has since been resolved.
Kindly accept our sincere apologies for the undue frustration caused.
Complaint Resolution Centre
***
Dear Customer
We appreciate you drawing this to our attention.
As discussed telephonically, this matter has since been resolved.
Kindly accept our sincere apologies for the undue frustration caused.
Complaint Resolution Centre
***
