JV
Jacques V

1 reviews | Active since Apr 2009

27 Jul 2018, 20:31

OTP not working !

Friday Night need to do urgent payment what not working the OTP delivered from Standard Bank. OTP sms takes 15 minutes to reach you, then reset automatically. Can I make a suggestion make the reset time longer.

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Replies (2)
Standard Bank
Standard Bank's reply28 Jul 2018, 06:12
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply30 Jul 2018, 15:33
Official

Thank you for your valuable suggestion. We will investigate your concerns and provide you with feedback shortly.

Please accept our apologies for the inconvenience caused.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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