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Mats R
1 reviews | Active since Jun 2015
05 Jul 2020, 00:41
OTP inconvenience
Standard Bank SA, how long does it take exactly to change OTP number??? How does a client go into the branch, change incontact details as well as otp and told that it will take 2-24 hours then the same turnaround time lapses with no luck?? I went into your branch in Canal Walk on thursday its sunday now I need to work on the app, the consultant had explained to me clearly that Online Banking dept will update it automatically but I am still waiting. Isn't there a way that tgis can be done maybe at the ATM immediately like FNB for instance??
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Replies (5)
Standard Bank's replyOfficial
05 Jul 2020, 06:19Hello Tshidi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply05 Jul 2020, 06:19
Official
Hello Tshidi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
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Mats R's updateReviewer Update
05 Jul 2020, 17:25Standard Bank I honestly don't understand why you told me about "urgency" yet its after 5pm otp still goes to the old number. I am not sure you really understand a customer frustration or even willing to assist me. At this point nobody is helping.
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Mats R's update05 Jul 2020, 17:25
Reviewer Update
Standard Bank I honestly don't understand why you told me about "urgency" yet its after 5pm otp still goes to the old number. I am not sure you really understand a customer frustration or even willing to assist me. At this point nobody is helping.
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Mats R's updateReviewer Update
05 Jul 2020, 17:27How long does your online banking department take to help since Wednesday? Because infact I went to the branch on Wednesday.
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Mats R's update05 Jul 2020, 17:27
Reviewer Update
How long does your online banking department take to help since Wednesday? Because infact I went to the branch on Wednesday.
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Mats R's updateReviewer Update
06 Jul 2020, 10:50Today is monday day 5, still awaiting solution for me to do a transaction, but I am not receiving otp on the new number STILL. Why is my query still not resolved??????
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Mats R's update06 Jul 2020, 10:50
Reviewer Update
Today is monday day 5, still awaiting solution for me to do a transaction, but I am not receiving otp on the new number STILL. Why is my query still not resolved??????
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Mats R's updateReviewer Update
06 Jul 2020, 10:59All you do is send automated response and not assistance. I am gutted by your service.
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Mats R's update06 Jul 2020, 10:59
Reviewer Update
All you do is send automated response and not assistance. I am gutted by your service.