OTP ***** Standard Bank

Had an authorised SIM swap on my cellphone with Vodacom 5th Jan. Became aware of bank account ***** 6th Jan and reported to Standard Bank ***** division once I had access to a phone. Standard Bank's algorithms should have picked up more than 20 irregular transactions minutes apart and at least tried to contact me and would have realised that the could not reach me. Standard procedure should have been to block that card which never happened and transactions continued to go through. When reported 6th Jan these transactions had not been banked. Standard Bank could have frozen the account and not allowed these to be banked. These banked 8th Jan! Standard Banks ***** division did not call me once since I reported the case. 2 weeks later I contacted a banker who did a follow up only to be informed the case was declined! Wrote to compliants at Standard Bank. Case was reopened. Cannot be reimbursred as I has SIM ***** so ********** authorised using OTP. Wrote to Ombudsman and was referred back to Standard Bank's dispute resolution department. 3 weeks and no communication. To add insult to injury payments went off twice last week. How are people supposed to survive. This is why we put our money into bank accounts. So it can be protected! Again, very direspectful treatment and lack of emparhy for business owners and individuals who as we all are....trying to survive very harsh terms given our economic status and still trying during lpthis pamdemic!