OTP delivery from SMS to Email - how frustrating can this be ?

I will be writing the scenario here, with no specific dates. however all relevant data and evidence are available on request.

Myself opened a savings account in Aug this year, the end of Sep i traveled to my new working contract out side of SA. since then i have been trying to change my OTP from sms delivery to email delivery. plus i have deposited 51K into the account to pay my debtors.

I have send no less than 20 emails, and made phone calls of no less then 80min to the ''helpline'' mentioned. i have also called the initial branch but they refer me to the help line. to date i have not been able to resolve the case.

i have also checked out the website and there are a community center, where they mention to use ask.SBSA....email address and have send a couple of email there aswell.

The one time i was speaking to Anthony on the help line, and supp**** him my SA tel phone number, 076***790* which is 10 digits right. He argued with me for more than 20 min there are only 9 digits...what is wrong with you man ?

I am really upset that i have paid 51K into this account and would rather pay higher transaction fees to transfer from my current location to my debtors then to be embarrassed and listed as a slow payer.

As with most of the other communication, this will most definitely be rerouted to the junk mail box.