Ordering cards

I've reported my card missing at branch, but no I have to report it by phone which I tried to do, I have confirmed id number, postal address and home address, your consultant wants to know when last and where did I use the card, I have so many transactions going through that account as she can see, I would not know when, now unfortunately I cannot order a new card, that's unacceptable totally, I know main questions, eg debit orders etc, payments I make monthly and to whom, apparently that is not sufficient to verify that she is talking to the correct person.<br> <br> I sent query to [Email Removed] it doesn't seem that the person that responded read y complaint properly, cause the below is the response<br> <br> Thank you for writing back to us regarding your card enquiry. <br> <br> Kindly note that for debit card for security reasons you are required to be present at the branch, to sign for a new card and ATM PIN. And for cheque card you may alternatively contact our card division to order a new card. <br> <br> <br> <br> <br> I also fail to understand why I can't access my internet banking if I lost my card, I do not use the card or its numbers to log in, I thought that's the reason the new standar