ordered by a bank that provides a poor service

With regards to my credit card at Standard bank, it would be greatly appreciated if I am not sent emails with the information that I have funds in my cheque account and advise me that I should be doing an inter transfer into my credit card. Besides Standard Bank every other bank acknowledged the pandemic and how it has affected many people financially across let alone the country but the globe.

During this time I have contacted Standard Bank card division on numerous occasions asking to claim from the cover on my credit card with too many excuses as to why I cant, so it would be greatly appreciated if the bank does not order me as they do not know what the funds in my account is for.